Terms & Conditions
These Terms & Conditions apply to all purchases made through the website of Lily & Chelsea, reachable via info@lily-chelsea.com.
1. Applicability
By placing an order, you agree to these Terms & Conditions.
2. Product Information
We do our best to accurately describe our products and provide up-to-date information. However, typographical errors or inaccuracies may occasionally occur.
3. Orders & Payments
Orders are processed after full payment has been received. Available payment methods may vary by country. Customers are responsible for checking which payment methods are available in their location.
4. Processing & Delivery
- Processing time: 1–3 business days
- Shipping time: 3–7 business days (depending on location)
- Orders are shipped directly from our supplier in China
5. Returns & Cancellations
Please refer to our separate Return Policy for all return conditions and procedures.
6. Liability
We are not responsible for loss or damage during shipping if the tracking information confirms that the package was delivered. Please ensure that your shipping address is entered correctly.
7. Intellectual Property
All content on this website (including text, images, and logos) is the property of Lily & Chelsea and may not be used without permission.
8. Complaints Procedure
Complaints may be submitted in writing via info@lily-chelsea.com. We aim to respond within 5 business days.
9. Governing Law
These Terms & Conditions are governed by Dutch law.